Complete Supplier Information
Everything you need to qualify us as a supplier: commercial terms, quality commitments, financial stability, and downloadable documentation.
Payment Terms
| Customer Type | Standard Terms | First Order |
|---|---|---|
| New Customer (Credit Check Required) | Net 30 | 50% deposit, 50% before shipment |
| Established Customer (6+ months) | Net 30 / Net 45 | Open account |
| Strategic Account ($500K+ annual) | Net 60 / Net 90 | Open account |
Accepted Payment Methods
- T/T (Wire Transfer)
- L/C at Sight
- PayPal (samples only)
- Credit Card (samples only)
Delivery & Incoterms
| Incoterm | Destination | Transit Time | Notes |
|---|---|---|---|
| FOB Shenzhen | Port of Loading | - | Customer arranges freight |
| CIF | EU / US Ports | Sea: 4-5 weeks | We arrange freight + insurance |
| DDP | Customer Warehouse | Sea: 5-6 weeks | Door-to-door, duties paid |
| DDP (Air) | Customer Warehouse | 5-7 days | For urgent orders |
On-Time Delivery SLA
98.7% OTD rate (2024 YTD). Late delivery penalty: 1% per week, max 5% of order value.
EU Warehouse
Partner warehouse in Rotterdam for VMI/consignment stock programs. 2-3 day delivery to EU.
MOQ & Pricing Structure
| Order Type | Minimum | Pricing Impact | Lead Time |
|---|---|---|---|
| Prototype / Sample | 1 piece | NRE + tooling charges apply | 48 hours - 5 days |
| Low Volume | 50-500 pcs | +15-30% vs. production price | 2-3 weeks |
| Production | 500+ pcs | Standard pricing | 3-4 weeks |
| Volume (Blanket Order) | 5,000+ pcs/year | -5-15% volume discount | Per release schedule |
Tooling & NRE Policy
Custom tooling (crimp dies, test fixtures) charged at cost. Tooling is customer-owned. NRE (non-recurring engineering) for DFM review: $0 for orders over $10K, otherwise $150-500.
Quality Commitments & Warranty
Quality Metrics (2024 Q3)
- Defect Rate:47 PPM
- First-Pass Yield:99.6%
- Customer Complaints:3 (all resolved)
- OTD Rate:98.7%
Standard Warranty
- Duration:24 months
- Coverage:Defects in material/workmanship
- Liability Cap:100% of defective goods value
- Response Time:8MO analysis within 48h
Quality Escape Liability
- • 100% replacement of defective goods at our cost
- • We cover return freight for quality issues
- • For line-stop situations: expedited air shipment at our expense
- • Product liability insurance: $2M per occurrence, $5M aggregate
Response Time SLAs
| Request Type | Response SLA | Escalation |
|---|---|---|
| Technical Inquiry (email/ticket) | 4 business hours | Auto-ticket + 30min confirmation |
| Standard RFQ | 48 hours | PM escalation at 36 hours |
| Custom Engineering Quote | 5 business days | Status update at day 3 |
| Quality Issue Report | 24 hours acknowledgment | 8D analysis within 48 hours |
| Production Emergency | 2 hours (24/7 hotline) | Direct to Operations Director |
Supplier Qualification Documents
Need additional documents? Contact us
Factory Audit
We welcome customer audits. Both facilities are open for inspection.
Procurement Contacts
Supply Chain Risk Mitigation
Dual Factory Strategy
- • Primary facility: 15,000 sqm
- • 650 employees
- • Automotive & industrial focus
- • 70% of total capacity
- • Secondary facility: 5,000 sqm
- • 200 employees
- • US-bound production (GSP eligible)
- • 30% of total capacity
Material & Component Security
30-day buffer stock for top 100 SKUs. Critical connectors: 60-day stock.
Dual-sourced for 85% of bill of materials. Annual vendor audits.
Full Tier-2 visibility. Conflict minerals compliance (CMRT available).
85% of products can be produced at either facility. Production transfer time: 72 hours. Zero supply disruptions in 2023-2024.
Ready to Start the Qualification Process?
Download our qualification package or schedule a call with our sales team to discuss your requirements.